Get in touch
Contact us
Real outdoors people, real inboxes. Pick the address that best fits your question and we'll get back to you as fast as we can — most messages get an answer within one business day.
Where to write
Clicking any address opens your mail client with a fresh draft.
General info
info@shantybb.com
Not sure who to write? Start here.
Customer support
support@shantybb.com
Booking issues, account help, anything gone sideways.
Rentals
rentals@shantybb.com
Questions about a specific listing, availability, or trip.
Legal & policies
legal@shantybb.com
Terms of Service, disputes, DMCA, subpoenas.
Bob — Co-founder
bob@shantybb.com
Media, partnerships, or a nod on the ice.
Paul — Co-founder
paul@shantybb.com
Business, press, and long-term strategy chats.
A quick note before you write
- If it's about a booking, please include the listing name and your booking dates so we can pull up your trip fast.
- Hosts — for payout, Stripe, or verification questions, use info@shantybb.com or your Host Payment Hub inside the app.
- Media, partnerships, and business inquiries can go directly to Paul or Bob.