Shanty BB Reviews and Ratings Policy

SHANTY BB REVIEWS AND RATINGS POLICY Effective Date: August 25, 2026 Version 1.0 1. PURPOSE Reviews help the Shanty BB community make informed decisions. This Policy explains who may submit reviews, how reviews are displayed and moderated, and how Users may report or respond to review content. 2. ELIGIBILITY A review or rating may be submitted only by a User associated with a genuine booking or other qualifying transaction recognized by Shanty BB. Shanty BB may label reviews to identify their source, including “Verified booking,” when Platform records support that label. A User may not review their own listing, business, property, service, family member, employee, employer, or another party where a personal, financial, or organizational relationship could materially affect impartiality unless that relationship is clearly disclosed and Shanty BB permits the review. 3. HONEST AND FIRSTHAND CONTENT Reviews must reflect the reviewer's genuine, firsthand experience. Reviews must not: • contain false or misleading statements; • be purchased, sold, traded, fabricated, or submitted through duplicate or fake accounts; • be conditioned on a refund, discount, payment, benefit, threat, or retaliation; • impersonate another person; • disclose private contact, financial, identity, access, or precise-location information; • contain unlawful threats, harassment, hate, explicit sexual content, or instructions for dangerous or illegal conduct; • include unrelated promotional material, spam, or links; • manipulate ratings or review volume; or • violate the Terms of Service or Community Standards. 4. INCENTIVES Users may be reminded to leave an honest review, but no one may require a positive review or offer compensation or preferential treatment in exchange for a particular rating or sentiment. Any permitted incentive for submitting feedback must be disclosed, must not depend on whether the feedback is positive, and may be restricted or prohibited by Shanty BB. 5. REVIEW WINDOWS AND EDITS Shanty BB may establish reasonable time limits for submitting or editing reviews. To protect integrity, edits may be limited after a review is published or after the other party has submitted a response. Shanty BB may retain prior versions for security, audit, and dispute-resolution purposes. 6. DISPLAY AND RANKING Shanty BB may display an overall rating, rating categories, review count, review date, booking-verification label, Host response, and other relevant context. Ratings may be withheld until minimum integrity thresholds are met. Shanty BB does not guarantee that every review will be displayed or that reviews will appear in chronological order. Ratings imported or referenced from another platform, if permitted, must be clearly labeled with their source and must not be presented as verified Shanty BB booking reviews. 7. MODERATION Shanty BB may use automated tools and human review to detect fraud, abuse, prohibited content, conflicts of interest, or manipulation. Shanty BB may decline, delay, limit, redact, unpublish, remove, or preserve review content when reasonably necessary to enforce this Policy, protect safety or privacy, comply with law, investigate misconduct, or maintain Platform integrity. Moderation is based on policy compliance, not whether a review is favorable or unfavorable. Critical reviews are allowed when they are relevant, honest, and otherwise compliant. 8. FACTUAL DISPUTES Shanty BB generally does not determine the truth of every disagreement between a Host and Renter. A review will not be removed merely because another User disagrees with it. Shanty BB may request booking records, messages, photographs, receipts, official reports, or other relevant evidence when a review contains a material factual assertion that is credibly disputed. 9. RESPONSES A reviewed party may be allowed to post one public response. Responses must follow the same content rules as reviews. Responses should address the experience professionally and must not disclose private information, threaten the reviewer, or pressure the reviewer to change or remove an honest review. 10. REPORTING AND APPEALS Users may report a review through available Platform tools or by contacting support@shantybb.com. Reports should identify the review, the specific policy provision at issue, and supporting evidence. Shanty BB may provide a reasonable opportunity to appeal a moderation decision. Repeated or abusive reports may be restricted. 11. ENFORCEMENT Violations may result in review removal, loss of review privileges, rating adjustments, account restrictions, suspension, termination, withheld program benefits, or other action permitted by the applicable agreements. Shanty BB may preserve relevant records and cooperate with lawful investigations. 12. NO REVIEW GUARANTEE Reviews are opinions submitted by Users and do not constitute a warranty, endorsement, certification, or guarantee by Shanty BB. Users remain responsible for evaluating listings, Hosts, Renters, activities, and risks. 13. CHANGES TO THIS POLICY Shanty BB may update this Policy prospectively. Material changes will become effective on the date stated in the updated version or as otherwise required by law. 14. CONTACT Review questions and reports: support@shantybb.com Legal questions: legal@shantybb.com Mail: Shanty BB, LLC, 15-B Main Street, Carver, Massachusetts 02330, United States