Shanty BB Trust, Safety, and Dispute Resolution Policy

SHANTY BB TRUST, SAFETY, AND DISPUTE RESOLUTION POLICY Effective Date: August 25, 2026 Version 1.0 1. PURPOSE AND SCOPE This Policy describes Shanty BB's trust and safety standards, reporting process, investigation practices, and operational dispute process. It supplements the Terms of Service, Community Standards, Payment Terms, Host Agreement, Renter Agreement, Cancellation and Refund Policy, and Reviews and Ratings Policy. 2. PLATFORM ROLE Shanty BB provides an online marketplace that helps Hosts and Renters find one another, communicate, and arrange bookings. Unless expressly stated otherwise, Shanty BB does not own, operate, inspect, manage, or control a Host's property, equipment, vehicle, vessel, access right, guide service, or outdoor activity. Hosts and Renters remain responsible for their conduct, legal compliance, decisions, and safety obligations. 3. EMERGENCIES Shanty BB is not an emergency service. If there is an immediate threat to life, safety, property, or the environment, contact 911 or the appropriate local emergency authority first. When safe, notify Shanty BB so appropriate Platform action can be considered. 4. HOST RESPONSIBILITIES Hosts must: • have lawful ownership, permission, authority, licenses, registrations, and insurance required to offer the listing; • provide accurate descriptions, photographs, prices, availability, rules, hazards, access limitations, and material conditions; • maintain the listing in a reasonably safe condition appropriate to the offered use; • disclose known hazards and provide required safety equipment or instructions; • verify applicable occupancy, operator, age, certification, permit, and activity requirements; • protect exact-location, access-code, identity, and payment information; • communicate promptly about material changes; and • never request off-Platform payment for a Shanty BB booking. 5. RENTER RESPONSIBILITIES Renters must: • review the listing, rules, cancellation terms, hazards, required skills, and equipment before booking; • provide accurate identity and booking information; • obtain required licenses, permits, certifications, safety equipment, transportation, and supervision; • follow Host instructions, property rules, capacity limits, environmental restrictions, and applicable law; • assess current weather, ice, water, fire, wildlife, trail, road, and other outdoor conditions; • avoid unauthorized guests, activities, locations, equipment use, or access; • promptly report material safety or listing concerns; and • keep booking communications and payments on the Platform. 6. VERIFICATION AND BADGES Shanty BB may request identity, ownership, authorization, license, registration, insurance, payment, or other documentation. Any badge or status reflects only the checks specifically described with that badge at the time issued. It is not a guarantee of safety, character, quality, legality, insurance coverage, future conduct, or a particular outcome. Users must not misrepresent verification status or reuse a badge outside its authorized context. 7. PROHIBITED CONDUCT Prohibited conduct includes fraud, impersonation, deceptive listings, discrimination prohibited by law, harassment, threats, exploitation, unsafe or illegal activity, unauthorized surveillance, privacy violations, payment diversion, review manipulation, retaliation, property damage, theft, misuse of weapons, and material violation of listing rules or Platform agreements. 8. REPORTING Reports may be submitted through available Platform tools or to support@shantybb.com. Reports should include: • the booking, listing, message, review, or User involved; • a clear description of what happened and when; • photographs, video, messages, receipts, official reports, or other available evidence; and • any immediate safety or access concerns. Legal notices may be sent to legal@shantybb.com. Privacy matters may be sent to privacy@shantybb.com. 9. INVESTIGATIONS Shanty BB may review Platform records, request information, preserve evidence, contact involved parties, consult service providers, and cooperate with lawful authorities. Shanty BB may temporarily restrict messaging, listings, bookings, payouts, refunds, reviews, or accounts while a matter is evaluated. Users must cooperate honestly and preserve relevant evidence. Failure to respond, destruction of evidence, retaliation, or knowingly false reporting may affect the outcome and lead to enforcement. 10. INTERIM SAFETY ACTIONS When reasonably necessary to protect Users, the public, the Platform, or property, Shanty BB may hide a listing, pause a booking, delay a payout, restrict an account, preserve records, warn affected Users, or refer a matter to an appropriate authority. Interim action is not a final determination of fault. 11. BOOKING AND SERVICE DISPUTES Users should first attempt a safe, professional resolution through Platform messaging. If unresolved, a User may ask Shanty BB to review the matter. Shanty BB may consider the accepted listing terms, applicable policies, Platform records, communications, photographs, receipts, timing, credibility, and other relevant evidence. Operational review by Shanty BB may result in no action, correction, rebooking assistance, full or partial refund, credit, payout adjustment, account action, or another remedy permitted by the applicable agreements and law. Shanty BB does not act as a court and cannot award remedies beyond its contractual or legal authority. 12. DAMAGE, DEPOSITS, AND CLAIMS Hosts must document the condition of property or equipment before and after a booking when seeking payment for damage. Claims should be submitted promptly with photographs, repair estimates, receipts, ownership or authorization records, and an explanation connecting the claimed damage to the booking. Ordinary wear and tear, pre-existing damage, unsupported estimates, consequential losses, and prohibited charges may be denied. Shanty BB may request additional evidence, place a temporary hold, or facilitate payment processing, but does not guarantee recovery. 13. INSURANCE Unless expressly stated in writing for a specific program or booking, Shanty BB does not provide property, vehicle, vessel, liability, health, travel, guide, outfitter, or activity insurance for Users. A payment-security feature, identity check, listing review, badge, or Platform rule is not insurance. Hosts and Renters are responsible for evaluating and maintaining coverage appropriate to their activities and legal obligations. 14. PAYMENT DISPUTES AND CHARGEBACKS Payment issues are governed by the Payment Terms and Cancellation and Refund Policy. Contact support@shantybb.com promptly before initiating a chargeback when practicable. Shanty BB may provide relevant transaction and booking records to payment processors or financial institutions and may hold or adjust funds as permitted by the applicable agreements and law. 15. CONFIDENTIALITY AND PRIVACY Shanty BB may limit information shared about an investigation to protect privacy, safety, security, legal rights, confidential systems, or the integrity of the review. Users must not publish private information, access codes, exact protected locations, identity documents, financial information, or confidential investigation materials. 16. ENFORCEMENT Depending on severity, history, risk, and available evidence, enforcement may include education, warning, content removal, refund or payout adjustment, listing restrictions, loss of program benefits, account limits, suspension, termination, evidence preservation, or referral to authorities. Shanty BB may act immediately where reasonably necessary for safety, fraud prevention, legal compliance, or Platform integrity. 17. APPEALS A User may request reconsideration of a final account or content decision by contacting support@shantybb.com and identifying the decision, the reason it should be reconsidered, and any new evidence. Shanty BB may decline repetitive, abusive, untimely, or unsupported appeals. 18. NO GUARANTEE Risk cannot be eliminated from outdoor activities or person-to-person transactions. Shanty BB's policies, reviews, verification processes, payment tools, and enforcement efforts reduce certain risks but do not guarantee identity, safety, legality, property condition, weather, access, performance, payment recovery, or dispute outcomes. 19. CHANGES TO THIS POLICY Shanty BB may update this Policy prospectively. The effective date and version will be shown with the published Policy. 20. CONTACT Safety and support reports: support@shantybb.com Legal notices and questions: legal@shantybb.com Privacy matters: privacy@shantybb.com Mail: Shanty BB, LLC, 15-B Main Street, Carver, Massachusetts 02330, United States