Shanty BB Cancellation and Refund Policy

SHANTY BB CANCELLATION AND REFUND POLICY Effective Date: August 25, 2026 Version 1.0 1. SCOPE This Cancellation and Refund Policy applies to bookings made through the Shanty BB platform. It supplements the Shanty BB Terms of Service, Renter Agreement, Host Agreement, and Payment Terms. Capitalized terms not defined here have the meanings stated in those documents. 2. STANDARD RENTER CANCELLATION SCHEDULE Unless a listing displays a different cancellation policy that Shanty BB has expressly approved, the following schedule applies: • Cancellation within 24 hours after booking: 100% refund, provided cancellation occurs at least 14 days before scheduled check-in. • Cancellation more than 30 days before scheduled check-in: 100% refund. • Cancellation 15 to 30 days before scheduled check-in: 75% refund. • Cancellation 8 to 14 days before scheduled check-in: 50% refund. • Cancellation 7 days or fewer before scheduled check-in: no refund. The applicable deadline is measured using the listing location's local time unless the checkout page states otherwise. A cancellation is effective when successfully submitted through the Platform. 3. WHAT THE REFUND COVERS The refund percentage applies to the booking charges identified as refundable at checkout. Taxes, security deposits, service fees, processing fees, and optional add-ons will be refunded or retained as disclosed at checkout, required by applicable law, or determined under the Payment Terms. Financial institutions may require additional time to post an approved refund. 4. HOST CANCELLATIONS If a Host cancels an accepted booking, the Renter will ordinarily receive a refund of amounts paid for the cancelled booking. Shanty BB may also take account action against a Host for avoidable cancellations, including warnings, calendar restrictions, loss of program benefits, suspension, or removal. Shanty BB does not guarantee that a comparable replacement listing will be available. 5. SAFETY, WEATHER, ACCESS, AND EMERGENCIES Outdoor conditions can change quickly. A Renter is not automatically entitled to a refund solely because of ordinary weather, personal travel delays, changed plans, lack of desired conditions, or failure to obtain required licenses, permits, equipment, or transportation. Shanty BB may authorize a full or partial refund, credit, rebooking, or cancellation when reliable evidence shows that the booked experience cannot lawfully or reasonably proceed because of: • an official closure, evacuation order, or travel prohibition affecting the listing; • unsafe property or equipment conditions; • loss of required access; • a Host's inability to provide the booked listing; • a material listing inaccuracy; • severe weather or environmental conditions that create a substantial safety risk; or • another exceptional circumstance recognized by Shanty BB. Ice, water, fire, trail, wildlife, and weather conditions are inherently variable. Hosts and Renters remain responsible for making prudent safety decisions. 6. MATERIAL LISTING PROBLEMS A Renter seeking relief for a material problem must notify Shanty BB and the Host promptly after discovery, ordinarily within 24 hours of check-in or the scheduled start time. The Renter should provide photographs, video, messages, official notices, receipts, or other reasonably available evidence. Leaving without reporting a curable issue may limit available relief. 7. NO-SHOWS AND EARLY DEPARTURES A no-show, late arrival, or voluntary early departure is treated as a Renter cancellation unless the Host agrees otherwise or Shanty BB determines that a qualifying safety, access, or material listing problem occurred. 8. CHANGES AND REBOOKING Changes requested by a Renter require Host approval and may change the price, taxes, fees, availability, and cancellation deadline. A new or modified booking may be subject to the policy displayed when the change is accepted. 9. REFUND REQUESTS AND DECISIONS Submit cancellation and refund requests through the Platform or contact support@shantybb.com. Shanty BB may request documentation, consult the Host, review Platform records, and place a temporary hold on funds while a request is evaluated. Decisions will be based on the applicable agreements, listing terms, available evidence, payment processor requirements, and applicable law. 10. CHARGEBACKS Before initiating a chargeback, contact Shanty BB so the matter can be reviewed. Filing a chargeback does not eliminate obligations under the applicable agreements. Shanty BB may provide booking records, communications, and other relevant evidence to the payment processor or financial institution. 11. HOST-SPECIFIC TERMS A Host may select an approved cancellation option or disclose additional lawful terms, but a Host may not override mandatory law or reduce protections expressly guaranteed by Shanty BB at checkout. If an approved listing-specific policy differs from this standard schedule, the policy shown and accepted at checkout controls for that booking. 12. CHANGES TO THIS POLICY Shanty BB may update this Policy prospectively. The version accepted at the time of booking ordinarily governs that booking unless applicable law requires otherwise. 13. CONTACT Support and refund requests: support@shantybb.com Legal questions: legal@shantybb.com Mail: Shanty BB, LLC, 15-B Main Street, Carver, Massachusetts 02330, United States